We will be closed for the holidays on Monday, December 26th, 2011 & again on Monday, January 2nd, 2012. If you need help or support during the holidays, please use this form http://info.ds.npr.org//support.html or email help@ds.npr.org to ensure your request is not held up by staff vacation schedules. Thanks in advance and happy holidays to you and yours! We look forward to working with you in the New Year!
A few of us from Digital Services spent with weekend in D.C. for DUXCamp, a one-day conference on design and user experience put on by NPR. Did I say conference? This was an “un-conference” — an event where sessions are created and led ad hoc by the participants.
About 200 folks who work in public media, news and digital design came together to share ideas about creating better digital experiences. Our own Steve Mulder led a workshop on design and research called UX and Data: BFFs or Frenemies? The answer? It depends — talk to Steve if you want to hear more.
Another session, Blowing Up Online News Design, started a good discussion about moving away from the newspaper metaphor and toward a clean, digital design that engages people without overwhelming them with links.
We’re speaking at the ERPM conference this week, in our home state of MA. Look for our very own Steve Mulder and Bob Kempf.
PUBLIC RADIO AND THE DIGITAL FUTURE: BIG PICTURE, NEXT STEPS
Kinsey Wilson, Senior Vice President & General Manager, NPR Digital Media
Bob Kempf, Vice President & General Manager, NPR Digital Services
Steve Mulder, Director, User Experience & Analytics, NPR Digital Services
NPR’s Digital leaders and station partners outline future opportunities for public radio and demonstrate strategies stations are pursuing today with the support of NPR.
Here are a few useful help, documentation and reference links to help you get the most out of your services.
Online help, tips and documentation: A great place to start when you have a question. Or just search this blog.
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A sustaining membership program, in which memberships auto-renewing each year, is a great way to cut down on fundraising costs and provide a steady monthly income to your station.
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Option 1: Set up a separate Sustaining Member Form (example)
After 12 years at PI and Digital Services, Suzanne Brendle has decided that it’s time, at this stage in her career, to try something new. She will be leaving us to explore new opportunities.
Suzanne is truly one of public media’s digital pioneers. She has been with PI since its inception and has seen the organization through start up, an evolution of business models, PRI acquisition, NPR acquisition and its transformation into Digital Services.
She began as a program site producer and quickly transitioned into bigger roles. She launched our live streaming service and Composer Pro, and from the beginning has played a critical role in expanding PI’s product and business strategy. Most recently she’s led the Client Services team, spearheading the effort to transition all of our existing station customers to the new Core Publisher platform
NPR DS will be exhibiting at the upcoming Public Radio Programming (PRPD) Conference in Baltimore, September 20-23. Our own Phil Johnson will be taking part in a session on Digital Media Metrics, led by Mike Reszler of APM, discussing some of the latest findings on streaming usage based on SoundExchange reporting data.
ONA
NPR DS will also be well represented at the Online News Association Conference right here in Boston, September 22-24. Let us know if you’re attending and in the area – we might host an event, official or unofficial. And you’re always welcome to stop by for a tour of our office.
If you’re attending either conference, and you spy one of us, please be sure to say hello!
Thanks for all your inquires and well wishes! Lucky for us, Hurricane Irene was milder than predicted here in the Boston area. The sun is shining today, and the office is open. No leaks or damage to the office. A few of us are still dealing with power outages, internet outages, fallen trees and the like at home.
A few calls may need shifted around, but for the most part, it’s business as usual today. We hope you and our east coast stations survived the storm and are all safe and well.
While Dan Gurin has been working with us for a little while, he recently moved within NPR DS to become a Client Services Manager. Dan began working in public radio in 2000 and he hasn’t stopped since, touching virtually every area of the public radio space from production to content. After driving from Portland to help create Core Publisher, he’s put on his hard hat to build and support station sites with the Client Services department. When Dan isn’t growing the NPR digital network, he’s probably close to water or snow depending on the ambient temperature in New England.
I am thrilled that Sara Terpeny has joined us as the new Client Services Manager to help bring stations on-board to the Core Publisher platform. No stranger to public media, Sara spent the past 11 years at PBS where, among other things, she played an integral role in rolling out the COVE online video platform, and the Merlin local/national content database to stations, as well as consulting with stations on web best practices and digital strategy. Originally from New Hampshire, Sara holds a degree in English from Trinity College in Hartford, CT. When she’s not rolling products out to public media stations, Sara can usually be found exploring wildlife reserves in south-eastern Massachusetts with her husband and daughter.
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