Stream Offline: First, Reboot the Encoder
What should you do if you think your web stream is down or offline?
- Make sure your encoder is on. I know, I know, this seems basic, but we have run into more than one instance in which they have been accidentally unplugged or lost power. It’s a little embarrassing for everyone.
- Make sure your encoder is receiving an audio feed. It has happened. Again, see above.
- Please verify that the stream is offline. Try to listen from more than one computer, location or device. If you can hear it from one, but not another, then the stream is online, and the problems lie elsewhere. Check with your local IT support or internet provider.
- Are you hearing just the gateway/intro, but not the stream? If so, read more about that here.
- Always try rebooting (restarting) the streaming encoding computer first. This solves many problems.
- Also make sure you can access the general internet (e.g., can you access google.com) from the encoder. If not, then your internet connection might be offline, or it could be a local networking issue. Try your local IT support.
- If you’re comfortable, look at the encoder and make sure the Output Tab in WinAmp is selected.
- Then, if that doesn’t do it, write to us at help@publicinteractive.com and we’ll take a look.
- Please also make sure we can access the streaming encoder via LogMeIn.
Tags: broken stream, can't listen, down, encoder, encoder offline, help, no stream, reboot, stream, Streaming, support